Terms of Service

Ordering

  • Once an order is placed into production cancellations will not be honored

  • The average lead time is two to three weeks from the order date. However, lead times may be impacted by demand and material availability. An acknowledgment and estimated completion date will be provided for each order. Please allow three to five weeks for custom orders.

  • For custom color orders, we will allow up to 2 attempts at correcting color, but if color combinations are changed by the client, new colors will have to be made, and fees will apply.

  • EFS Designs Inc is not responsible for the color or imperfections in the ground provided by our fabric vendors or the client.

  • For match and print, the client is giving up the ability to proof a strike-off and allowing us to judge color based on the standard we keep in house per client.

Pricing ​

  • Pricing is based on the current price list

  • items are billed at prices in effect at the time of order

  • Screen charges are for engraving only. All screens are kept in stock for one year as long as they are being utilized for orders; they will not be reclaimed. The frame and silk are property of EFS Designs Inc.

Payment terms

  • A 50% deposit of accepted estimate must be submitted before beginning the print production process. The remaining balance is due upon completion and is required before fabric leaves our shop unless otherwise agreed. 

  • Wire transfers and credit card payments are accepted.

  • Checks to make out to EFS Designs, INC

  • Payments must be remitted in the US to EFS Designs Inc 610 Smith Street Brooklyn, NY 11231 

Fabric Drop Ship Instructions​

  • Please side mark fabric with your firm's name and client's name. The client supplies FedEx or UPS account number for all shipments. ​

Ship all fabric and trim to the following address:​

EFS Designs Inc

610 Smith Street 

Brooklyn, NY 11231

Returns

  • Quality and customer service are top priorities for EFS Desgns Inc. All products undergo an extensive quality check before leaving the fabric. 

  • Requests for returning merchandise must be made within ten days of receipt of goods. 

  • Returns will not be accepted after product which has been fabricated to customers' specifications, prepared on a custom basis or altered by the customer

  • Freight damage claims must be noted on the freight bill and reported to the carrier. If a damaged product is received from your shipper, you must report the damages to the carrier immediately. 

Privacy​

  • EFS Designs reserved the right for steps to be taken to protect our privacy/trade information. We require that any photos were taken in our location be credited if the client posts online. If credit is not given, we will ask the picture to be taken down. 

Hand Printed Fabric​​

EFS Designs Inc. Fabrics are hand-printed to order. Hand printed fabrics have variation in color and saturation. Heavily saturated Hand Printed Fabrics will always have a darkening where the screens meet at the repeat, this is not a detect if it can not be avoided due to the nature of the design. All textiles have natural characteristic that are not defects. We will not accept returns for these naturally occurring qualities. Please always request a CFA and send u a sample to match for print orders. Our fabrics are not guaranteed against wear, fading or color variations. We recommend dry cleaning as the best way to take care of all fabrics and finished goods. If you do wash, please do so with cool water, non-bleach mild detergent and line dry. Fabrics/pigments are not guaranteed for lightfastness.

 

(718) 852-9511

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